While we work with each of our retail partners to keep a live, up-to-date inventory, unfortunately there are times where the store may sell out of a product, not have the exact quantity available, or have an issue with their inventory integration. It is rare, but there are times where someone may have grabbed the last bottle before you were able to click the "place order" button.
Our retail partners will do their very best to make the situation right by either offering you a refund or a suitable replacement. Upon checkout, there will be an option to select your substitution preference if the store does not have the particular item you want in stock:
- You can opt to receive a call from the store to discuss possible alternatives to have delivered in place of the original item ordered
- Allow the store to deliver their recommended substitution within a $5.00 price point above or below that of the original item
- Remove those items from your order completely. Please note if all of the items are out of stock or removing these items does not meet the store minimum required for delivery, or if this is the only item you ordered, this will result in an order cancellation.
You can also schedule in advance. Although a product is not guaranteed to be available if ordered in advance, the store may be able to order more from their local distributor by the time the delivery date comes.
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